How to make a return ?

Step 1 : Make sure you comply with the following conditions:

  • You have 14 days from receipt of your package to return it to us
  • The item must be intact and in its original packaging

2nd step : Contact us on Instagram @waaqt-arabicdial or directly on WhatsApp +33 6 52 57 22 27. The complete process will be indicated to you by our teams. Depending on the specific nature of your request, whether it is a return or an exchange.

Step 3:  Send us the items you wish to return to the address provided. Return costs are the responsibility of the customer.

Stage 4:  Upon receipt of the items, they will be inspected and following your request we:

  • We will refund your items: you will receive an email to confirm the refund of the order. The refund may be partial or refused depending on the condition of the returned product, in accordance with the applicable General Terms and Conditions.
  • We will exchange your items: The items will be exchanged with those indicated on your return form, you will receive an email confirming the exchange as well as a new order number.

Your complete satisfaction remains our top priority. We are committed to doing everything we can to ensure a positive experience during your visit to our online store! This is why we will process your returns as quickly as possible.

Warranty policy for Seiko Arabic Dial watches

We are dedicated to providing our customers with superior quality products and exceptional customer service. For all Seiko Arabic Dial watches purchased from us, a 12 month warranty is offered.

Scope of warranty

This warranty applies to Seiko Arabic Dial watches. She covers :

  • Manufacturing defects
  • Internal malfunctions not resulting from improper use
  • Problems related to the watch mechanism

This warranty does not cover:

  • Damage caused by normal wear and tear
  • Damage resulting from accidents or mistreatment
  • Water-resistant issues if the watch has been opened or repaired by an unauthorized third party
  • Loss or theft of the watch

Warranty claims process

If you purchased your watch on the waaqt-arabicdial.com site less than a year ago and the problem you are experiencing is within within the framework of the conditions covered by our guarantee, you are eligible to assert your rights under this warranty. We invite you to contact us in order to initiate the claims process.

Activating the warranty :

  • 1st step – Repair : Our first step is to repair your watch to resolve any warranty issues.
  • 2nd step – Replacement : If repairing the watch is not possible or proves unviable, we will move on to the next step which is replacing your watch with another identical watch.
  • Step 3 - Have on site : In the event that a direct replacement of the watch is not possible, we will offer you a credit. This credit will be usable on our entire site waaqt-arabicdial.com, giving you the freedom to choose another item that suits you.

Our goal is to guarantee your satisfaction and build your trust in Waaqt. For any additional requests, do not hesitate to contact us.

Our watches Seiko Arabic Dial by clicking here.

Money-back guarantee :

At Waaqt Arabic Dial, we are committed to your satisfaction. You have the right to cancel your order within 14 days of receipt. If you are not completely satisfied, you can return the product for a refund. For more details, please see our returns policy above.

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