{"id":1874,"date":"2023-05-26T23:21:42","date_gmt":"2023-05-26T23:21:42","guid":{"rendered":"https:\/\/waaqt-arabicdial.com\/?page_id=1874"},"modified":"2025-05-30T08:10:09","modified_gmt":"2025-05-30T08:10:09","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/waaqt-arabicdial.com\/en\/politique-de-retour\/","title":{"rendered":"Return policy\/warranty"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>How to make a return ?<\/strong><\/h2>\n\n\n\n<p><strong>Step 1 :<\/strong>&nbsp;Make sure you comply with the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have 14 days from receipt of your package to return it to us<\/li>\n\n\n\n<li>The item must be intact and in its original packaging<\/li>\n<\/ul>\n\n\n\n<p><strong>2nd step :<\/strong>&nbsp;Contact us on Instagram @waaqt-arabicdial or directly on WhatsApp +33 6 52 57 22 27. The complete process will be indicated to you by our teams. Depending on the specific nature of your request, whether it is a return or an exchange.<\/p>\n\n\n\n<p><strong>Step 3:<\/strong>&nbsp;&nbsp;Send us the items you wish to return to the address provided. Return costs are the responsibility of the customer.<\/p>\n\n\n\n<p><strong><strong>Stage <\/strong>4:<\/strong>&nbsp;&nbsp;Upon receipt of the items, they will be inspected and following your request we:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will refund your items: you will receive an email to confirm the refund of the order. The refund may be partial or refused depending on the condition of the returned product, in accordance with the applicable General Terms and Conditions.<\/li>\n\n\n\n<li>We will exchange your items: The items will be exchanged with those indicated on your return form, you will receive an email confirming the exchange as well as a new order number.<\/li>\n<\/ul>\n\n\n\n<p>Your complete satisfaction remains our top priority. We are committed to doing everything we can to ensure a positive experience during your visit to our online store! This is why we will process your returns as quickly as possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Warranty policy for Seiko Arabic Dial watches<\/h2>\n\n\n\n<p>We are dedicated to providing our customers with superior quality products and exceptional customer service. For all Seiko Arabic Dial watches purchased from us, a 12 month warranty is offered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Scope of warranty<\/h3>\n\n\n\n<p>This warranty applies to Seiko Arabic Dial watches. She covers :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manufacturing defects<\/li>\n\n\n\n<li>Internal malfunctions not resulting from improper use<\/li>\n<\/ul>\n\n\n\n<p>This warranty does not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damage caused by normal wear and tear<\/li>\n\n\n\n<li>Damage resulting from accidents or mistreatment<\/li>\n\n\n\n<li>Water-resistant issues if the watch has been opened or repaired by an unauthorized third party<\/li>\n\n\n\n<li>Loss or theft of the watch<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Warranty claims process<\/h3>\n\n\n\n<p>If you purchased your watch on the waaqt-arabicdial.com site less than a year ago and the problem you are experiencing is within<strong> within the framework of the conditions covered by our guarantee<\/strong>You may be eligible to claim under this warranty. We invite you to<strong> to contact us<\/strong> in order to initiate the claims process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Activating the warranty :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>1st step<\/strong> &#8211; <strong>Repair <\/strong>: Our first step is to repair your watch to resolve any warranty issues.<\/li>\n\n\n\n<li><strong>2nd step \u2013<\/strong> <strong>Replacement<\/strong> : If repairing the watch is not possible or proves unviable, we will move on to the next step which is replacing your watch with another identical watch.<\/li>\n\n\n\n<li><strong>Step 3 - Have on site<\/strong> : In the event that a direct replacement of the watch is not possible, we will offer you a credit. This credit will be usable on our entire site waaqt-arabicdial.com, giving you the freedom to choose another item that suits you.<\/li>\n<\/ul>\n\n\n\n<p>Our goal is to guarantee your satisfaction and build your trust in Waaqt. For any additional requests, do not hesitate to contact us.<\/p>\n\n\n\n<p>Our watches <a href=\"https:\/\/waaqt-arabicdial.com\/en\/product-category\/seiko-arabic-dial\/\">Seiko Arabic Dial<\/a> by clicking here. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Money-back guarantee : <\/h3>\n\n\n\n<p>At Waaqt Arabic Dial, we are committed to your satisfaction. You have the right to cancel your order within 14 days of receipt. If you are not completely satisfied, you can return the product for a refund. For more details, please see our returns policy above.<\/p>\n\n\n\n<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n    <meta charset=\"UTF-8\" \/>\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>\n    <title>Trustpilot Carousel Widget<\/title>\n    <link rel=\"stylesheet\" href=\".\/style.css\" \/>\n<\/head>\n<body>\n    <div class=\"container-fluid trustpilot-widget\">\n        <div class=\"row\">\n            <div class=\"col-md-2\">\n                <div class=\"wrapper-left\">\n                    <h3 class=\"title\">Excellent<\/h3>\n                    <div class=\"rating\">\n                        <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                    <\/div>\n                    <div class=\"info\">\n                        Based on <a href=\"https:\/\/fr.trustpilot.com\/review\/waaqt-arabicdial.com\" class=\"review-count\" rel=\"nofollow\">40 notices<\/a>\n                    <\/div>\n                    <div class=\"brand-logo\">\n                        <img decoding=\"async\" src=\"https:\/\/waaqt-arabicdial.com\/wp-content\/uploads\/2024\/07\/Truspilot-logo-png.png\" class=\"img-responsive\" alt=\"Trustpilot Logo png\" \/>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"col-md-9 reviews\">\n                <div id=\"Carousel\" class=\"carousel slide\">\n                    <!-- Carousel items -->\n                    <div class=\"carousel-inner\">\n                        <div class=\"item active\">\n                            <div class=\"row slider\">\n                                <div class=\"col-md-3 card\">\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"pull-left rating\">\n                                                <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                                            <\/div>\n                                            <div class=\"pull-right date\">February 27, 2024<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-12\" style=\"cursor: pointer\" onclick=\"window.location.href='https:\/\/fr.trustpilot.com\/reviews\/65de4c03169f36a914cc6f93'\" rel=\"nofollow\">\n                                            <div class=\"title\">I was very satisfied with the service...<\/div>\n                                            <div class=\"descriptions\">\n                                                I was very satisfied with the service... I was very satisfied with the very responsive customer service! Concerning the watch, everything is perfect, the packaging, the watch is of very good quality! Honestly, nothing to complain about: fast delivery, quick and efficient exchange, and the product is perfectly representative of its description!\n                                            <\/div>\n                                            <div class=\"name\">Yassine<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-3 card\">\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"pull-left rating\">\n                                                <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                                            <\/div>\n                                            <div class=\"pull-right date\">Jan. 5, 2024<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-12\" style=\"cursor: pointer\" onclick=\"window.location.href='https:\/\/fr.trustpilot.com\/reviews\/65983e0283e9ef4d0e37db18'\" rel=\"nofollow\">\n                                            <div class=\"title\">Very good experience<\/div>\n                                            <div class=\"descriptions\">\n                                                Very good experience, quality product with certificates provided. Follow-up was trouble-free. Customer service is very responsive and available. I can only recommend Waaqt Arabic Dial. Thank you again.\n                                            <\/div>\n                                            <div class=\"name\">Sa\u00efd Salama<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-3 card\">\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"pull-left rating\">\n                                                <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                                            <\/div>\n                                            <div class=\"pull-right date\">June 19, 2024<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-12\" style=\"cursor: pointer\" onclick=\"window.location.href='https:\/\/fr.trustpilot.com\/users\/669d8c00b9128a7e0e32c980'\" rel=\"nofollow\">\n                                            <div class=\"title\">On-time delivery at an attractive price...<\/div>\n                                            <div class=\"descriptions\">\n                                                Delivery on time, attractive price, package in good condition.\n                                            <\/div>\n                                            <div class=\"name\">Yassine CHANI<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-3 card\">\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"pull-left rating\">\n                                                <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                                            <\/div>\n                                            <div class=\"pull-right date\">May 22, 2024<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-12\" style=\"cursor: pointer\" onclick=\"window.location.href='https:\/\/fr.trustpilot.com\/users\/638647952869ba001361d924'\" rel=\"nofollow\">\n                                            <div class=\"title\">Top-notch, responsive customer service!<\/div>\n                                            <div class=\"descriptions\">\n                                                Top-notch, responsive customer service. In addition to responsive e-mail communications, I was able to speak by telephone with one of the team, who was very helpful in my choice.\n                                                <br>Fast delivery and quality watches. <br>I recommend it!\n                                            <\/div>\n                                            <div class=\"name\">Cody<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-3 card\">\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"pull-left rating\">\n                                                <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                                            <\/div>\n                                            <div class=\"pull-right date\">April 02, 2024<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-12\" style=\"cursor: pointer\" onclick=\"window.location.href='https:\/\/fr.trustpilot.com\/users\/660cfbca0d40a000129d2e18'\" rel=\"nofollow\">\n                                            <div class=\"title\">No worries, top notch<\/div>\n                                            <div class=\"descriptions\">\n                                                Hello everyone,\n                                                <br>I hesitated for a while before buying a watch from this company,\n                                                <br>I sent a message to the manager on Instagram and he was kind enough to call me and he reassured me about the authenticity of these watches.\n                                                <br>And I did receive my watch in 3 days, with a nice jean pack and the authenticity card.\n                                                <br>Thank you for your professionalism\n                                            <\/div>\n                                            <div class=\"name\">Bouchra Bouchikhi<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-3 card\">\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"pull-left rating\">\n                                                <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                                            <\/div>\n                                            <div class=\"pull-right date\">Dec. 8, 2023<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-12\" style=\"cursor: pointer\" onclick=\"window.location.href='https:\/\/fr.trustpilot.com\/reviews\/6572e658fb941438fddcdf20'\" rel=\"nofollow\">\n                                            <div class=\"title\">Available and professional salesperson<\/div>\n                                            <div class=\"descriptions\">\n                                                Available and professional seller. Fast delivery and the watch is well packaged (box, warranty certificate...).\n                                            <\/div>\n                                            <div class=\"name\">Najma<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-3 card\">\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"pull-left rating\">\n                                                <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                                            <\/div>\n                                            <div class=\"pull-right date\">July 18, 2024<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-12\" style=\"cursor: pointer\" onclick=\"window.location.href='https:\/\/fr.trustpilot.com\/users\/66a366dcf79fc912f34f13be'\" rel=\"nofollow\">\n                                            <div class=\"title\">Very nice watch and on time.<\/div>\n                                            <div class=\"descriptions\">\n                                                Very nice watch and on time.\n                                                <br>Bravo to Waaqt!\n                                            <\/div>\n                                            <div class=\"name\">Nicolas Derouet<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-3 card\">\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"pull-left rating\">\n                                                <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                                            <\/div>\n                                            <div class=\"pull-right date\">July 18, 2024<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-12\" style=\"cursor: pointer\" onclick=\"window.location.href='https:\/\/fr.trustpilot.com\/users\/669c3121aa38ca24be1cc838'\" rel=\"nofollow\">\n                                            <div class=\"title\">Very fast shipping<\/div>\n                                            <div class=\"descriptions\">\n                                                Very fast shipping, great customer service with quick responses, authentic watch in perfect condition with all papers.\n                                            <\/div>\n                                            <div class=\"name\">Tom Baldacchino<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-3 card\">\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"pull-left rating\">\n                                                <img decoding=\"async\" src=\"https:\/\/images-static.trustpilot.com\/supportcenter\/Trustpilot_ratings_5star-RGB.png\" class=\"img-responsive\" \/>\n                                            <\/div>\n                                            <div class=\"pull-right date\">July 13, 2024<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-12\" style=\"cursor: pointer\" onclick=\"window.location.href='https:\/\/fr.trustpilot.com\/users\/6692ae0ea91c7b90688c7ee3'\" rel=\"nofollow\">\n                                            <div class=\"title\">Very nice experience<\/div>\n                                            <div class=\"descriptions\">\n                                                I am very satisfied with my purchase, as well as with the customer service, which is very responsive.\n                                                <br>Fast delivery, with watch certificate and excellent follow-up.\n                                                <br>I can only recommend Waaqt Arabic Dial!\n                                                <br>Thanks again!\n                                            <\/div>\n                                            <div class=\"name\">Acelya Kaya<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                            <!--.row-->\n                        <\/div>\n                    <\/div>\n                    <!--.carousel-inner-->\n                    <a data-slide=\"prev\" href=\"#Carousel\" class=\"left carousel-control prev\" onclick=\"moveSlider(-1)\">'<\/a>\n                    <a data-slide=\"next\" href=\"#Carousel\" class=\"right carousel-control next\" onclick=\"moveSlider(1)\">'<\/a>\n                <\/div>\n                <!--.Carousel-->\n            <\/div>\n        <\/div>\n    <\/div>\n    <!--.container-->\n\n    <script>\n        let currentIndex = 0;\n\n        function moveSlider(direction) {\n            const slider = document.querySelector('.slider');\n            const totalCards = document.querySelectorAll('.card').length;\n            let visibleCards = Math.floor(document.querySelector('.slide').offsetWidth \/ document.querySelector('.card').offsetWidth);\n            visibleCards++;\n            currentIndex += direction;\n\n            if (currentIndex < 0) {\n                currentIndex = totalCards - visibleCards;\n            } else if (currentIndex > totalCards - visibleCards) {\n                currentIndex = 0;\n            }\n\n            const offset = -currentIndex * (100 \/ visibleCards);\n            slider.style.transform = `translateX(${offset}%)`;\n        }\n    <\/script>\n    <script src=\"https:\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/3.3.1\/jquery.min.js\"><\/script>\n    <script src=\"https:\/\/maxcdn.bootstrapcdn.com\/bootstrap\/3.3.7\/js\/bootstrap.min.js\"><\/script>\n<\/body>\n<\/html>","protected":false},"excerpt":{"rendered":"<p>How do I make a return? Step 1: Make sure you meet the following conditions: Step 2: Contact us on Instagram @waaqt-arabicdial or directly on WhatsApp +33 6 52 57 22 27. Our teams will tell you how to proceed. Depending on the specific nature of your request, whether it's a return or an exchange. Step 3: Send us [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1874","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour \/ garantie - Waaqt - Expert Seiko Arabic Dial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/waaqt-arabicdial.com\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour \/ garantie - Waaqt - Expert Seiko Arabic Dial\" \/>\n<meta property=\"og:description\" content=\"Comment faire un retour ? \u00c9tape 1&nbsp;:&nbsp;Assurez-vous que vous respectiez bien les conditions suivantes&nbsp;: \u00c9tape 2&nbsp;:&nbsp;Contactez-nous sur Instagram @waaqt-arabicdial ou directement&nbsp;sur WhatsApp +33 6 52 57 22 27. 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